Terms & Conditions

0. Absolute supremacy of these Terms

By accessing, browsing, creating an account on, purchasing from, messaging through, or otherwise using any LURVOX website, app, checkout, chatbot, WhatsApp channel, email, phone call, form, quiz, tracker, coaching plan, league feature, or related service (collectively, the “Service”), you irrevocably agree that these Terms & Conditions (“Terms”) are the sole and complete statement of the relationship between you and LURVOX (“we”, “us”, “our”, “Company”).

Marketing pages, ads, plan cards, sales copy, coach chats, emails, social posts, call scripts, FAQs, quizzes, landing pages, and “money-back” or “guarantee” phrases used outside this page are advertising only. They create no contractual promise. If anything outside this page conflicts with these Terms, these Terms win. Always.

If you do not agree to every word of these Terms, do not buy, do not use the Service, and leave immediately. Continued use after posting of an updated version is acceptance.

1. We can do basically anything

To the maximum extent permitted by applicable law, LURVOX may, at any time, with or without notice, for any reason or no reason: change prices; change plan names, durations, inclusions, goals, or benefits; remove features; add features; pause coaching; reassign coaches; change coaches; change AI tools; change check-in cadence; change delivery timelines; change upgrade fees; change refund criteria; refuse service; refuse a refund; reverse a prior courtesy; suspend accounts; delete content; throttle access; require extra verification; require extra payments; require add-on purchases; end promotions; end “guarantees”; rewrite these Terms; and interpret these Terms in whatever way we reasonably believe protects the Company.

Any “promise”, “guarantee”, “risk reversal”, “money back”, “delivery within X hours”, “results”, or similar language is discretionary goodwill only unless and until an authorized administrator issues a written approval that expressly creates a binding obligation under these Terms. Silence is not approval. A coach chat is not approval. An ad is not approval.

You acknowledge that LURVOX is a private coaching business, not a public utility, not a hospital, not an insurer, and not a consumer bank. Access is a privilege we can condition, limit, or withdraw.

2. Payments, refunds, money-back, and “guarantees” (all inside these Terms)

All fees are due in advance. Payment is processed by third-party processors (including Razorpay). Their failures, delays, holds, chargeback rules, and bank timelines are outside our control. You authorize recurring or additional charges only where you opt into them; otherwise one-time plan fees are charged as shown at checkout.

DEFAULT RULE: ALL SALES ARE FINAL. Fees are non-refundable once payment is captured, except where (a) applicable law non-excludably requires a remedy, or (b) LURVOX, in its sole and absolute discretion, chooses to issue a partial or full refund as a courtesy.

Any “money-back guarantee”, “results guarantee”, “delivery refund”, “7-day refund”, “48-hour delivery refund”, or similar is NOT a public offer outside this page. It exists only as an internal discretionary framework described below and may be withdrawn, narrowed, or denied case-by-case.

Discretionary delivery courtesy (not a right): If, and only if, you completed payment, account creation, and onboarding with complete truthful information and usable photos, and we failed to deliver any first personal plan within a time we alone consider reasonable, you may request a courtesy review within a short window we alone define. We may deny for incomplete onboarding, delayed photos, inaccurate details, spam requests, chargebacks, abuse, or any other reason we find sufficient.

Discretionary results courtesy (not a right): A results-related courtesy refund, if considered at all, requires ALL of the following as determined solely by LURVOX administrators using our logs and timestamps:

(A) Check-ins: you answered EVERY due check-in (mid-week and weekly, as scheduled for your plan) within each check-in’s submission window (mid-week: 48 hours; weekly: Sunday through Tuesday IST). Missing, late, skipped, or incomplete check-ins mean ineligible. No due check-ins yet means ineligible.

(B) Daily trackers: on at least 90% of days in the relevant paid period (or the review period we designate), you filled ALL required trackers (including workout, diet/meals, water, sleep, steps, and any other trackers enabled for you) to at least 90% completion for that day, as measured by our systems. Partial days, empty modules, or “forgot to log” days count against you.

(C) Claim process: you submitted a documented “no result” claim in the form we prescribe, with evidence we find credible; and (D) we decide, in our sole discretion, that a courtesy is commercially appropriate. Metrics never auto-approve. Exactly meeting a threshold may still be denied. Open check-in windows mean pending or denied at our option.

“Answered every check-in” and “90% tracker fill on 90% of days” are minimum gates only. Passing them does not create a right to money back. Failing either gate is an automatic deny for any discretionary results courtesy.

We may require identity checks, bank details, video calls, additional photos, tracker exports, or any other verification before considering a courtesy. We may take as long as we want. We may refund zero, partial, or full amounts. We may condition refunds on non-disparagement, deletion of content, or release of claims to the extent allowed by law.

Chargebacks: initiating a chargeback or payment dispute without first completing our internal support process is a material breach. We may suspend access, contest the dispute with evidence, and pursue recovery of fees, processor penalties, and costs.

Early plan upgrade (commercial rule, not marketing): within 48 hours of taking a plan, we may allow an upgrade to a longer plan without the late upgrade fee. After 48 hours, upgrades may cost ₹250 extra (or any other fee we publish later). We may refuse upgrades, stack fees, or change this rule anytime.

Cancellation ends future access where applicable. Cancellation does not create a refund.

3. No medical care; you assume all health risk

LURVOX provides general fitness, nutrition accountability, lifestyle coaching, and software tools. We do not provide medical diagnosis, treatment, physiotherapy, psychology, psychiatry, emergency care, or pharmaceutical advice. Coaches are not your doctors.

You represent that you are medically cleared (or have knowingly chosen to proceed without clearance) for exercise and diet changes. You will stop activity and seek emergency care for pain, chest discomfort, fainting, breathing difficulty, or other concerning symptoms.

You alone are responsible for allergies, intolerances, religious dietary rules, ingredient checks, medication interactions, pregnancy, postpartum status, injuries, and conditions. We may still coach you based on information you gave us, including incomplete information, and you accept that risk.

To the maximum extent permitted by law, you release LURVOX, its owners, coaches, contractors, and affiliates from claims arising from injury, illness, allergic reaction, or health outcomes related to your use of the Service.

4. No promised results

Nothing guarantees fat loss, muscle gain, aesthetic change, strength, league rankings, certificates, prizes, habit change, or any timeline. Genetics, adherence, sleep, stress, work, travel, honesty in logging, and luck matter. Before/after marketing is illustrative only.

If you dislike your coach, plan, macros, protein target, workout split, tone of messages, or pace of replies, that is not a refund event unless we discretionary decide otherwise.

5. Eligibility, identity, and accounts

You must be at least 18 and legally competent. No minors. One person per account unless we approve otherwise in writing.

You must provide accurate name, phone, email, and payment identity. We may refuse accounts that look fake, abusive, chargeback-prone, or commercially undesirable.

You are responsible for credential security. Actions under your account are deemed yours.

We may merge, split, freeze, or delete accounts. We may require OTP, KYC-like checks, or selfie verification.

6. Coaching operations we control completely

We assign coaches as we wish. We may use human coaches, AI drafting tools, templates, and hybrid workflows. You are not entitled to a specific named coach, response speed, call length, call frequency, or writing style.

Chat timers, “working hours”, and SLA-like UI elements are operational targets, not warranties. Outside 9:00 AM–6:00 PM India time (or any hours we set later), responses may pause indefinitely.

We may change diet protein targets, calories, exercise selection, and check-in rules based on our coaching philosophy, including lower protein intakes when we decide that is appropriate.

Plan updates may be weekly, fortnightly, skipped, batched, delayed, or cancelled for operational reasons, cadence rules, holidays, staff shortages, or your non-adherence.

7. Content you submit; our license

You grant LURVOX a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to host, process, analyze, and use your submissions (including photos, measurements, messages, voice notes, and logs) to operate, improve, train internal systems, provide coaching, prevent fraud, and defend legal claims.

Marketing use of identifiable photos requires a separate consent where required; anonymized or aggregated insights may be used freely.

Do not upload illegal, infringing, or someone else’s private data. We may remove content without notice.

8. Intellectual property

All LURVOX software, branding, plan formats, copy, designs, and know-how remain ours. Your paid access is a limited, personal, non-transferable, revocable license for the paid period only.

You may not resell, republish, scrape, reverse engineer, or create competing products from our materials. Breach may result in immediate termination without refund and claims for damages.

9. Acceptable use and zero-tolerance conduct

No harassment, threats, sexual misconduct toward staff, spam, malware, scraping, credential stuffing, multi-accounting to abuse trials/discounts, public smear campaigns based on incomplete facts, or coaching instructions that we judge unsafe.

We alone decide what is abusive. Consequences include mute, ban, forfeiture of fees, and reporting to authorities where appropriate.

10. Third parties

Razorpay, WhatsApp, email providers, hosting, analytics, AI vendors, and app stores are third parties. Their outages or policies are not our breach. Your relationships with them are separate.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

We do not warrant uninterrupted uptime, error-free software, accurate calorie databases, perfect macro estimates, or coach availability.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LURVOX AND ITS PEOPLE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, LOST DATA, LOST GAINS, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO LURVOX FOR THE SPECIFIC PLAN PERIOD GIVING RISE TO THE CLAIM (OR ₹1,000, WHICHEVER IS LOWER, IF NO AMOUNT WAS PAID).

These limits apply even if a remedy fails its essential purpose, to the extent allowed by law.

13. Indemnity

You will indemnify and hold harmless LURVOX and its owners, coaches, employees, and contractors from claims, losses, and expenses (including reasonable legal fees) arising from your misuse, your health decisions, your content, your breach of these Terms, or your violation of law—except to the extent caused by our proven willful misconduct where liability cannot be transferred.

14. Mandatory informal resolution then limited process

Before filing any claim, you must email support through the in-app channel and allow at least thirty (30) days for us to attempt resolution. Failure to do so is grounds for dismissal to the extent permitted.

To the extent permitted by law, disputes are governed by the laws applicable to LURVOX’s principal place of business in India, and exclusive venue lies in courts we designate, subject only to mandatory consumer protections that cannot be waived.

15. Changes, severability, entire agreement

We may update these Terms anytime by posting a new version. The version date above controls. Material changes may be announced in-app or by email when we feel like it. Continued use is acceptance.

If any clause is unenforceable, it is modified to the minimum extent required, and the rest remains in force. These Terms (plus any order confirmation and mandatory law) are the entire agreement and supersede all prior discussions.

No waiver is effective unless in a signed writing from an authorized LURVOX officer. Failure to enforce a right is not a waiver.

16. Additional one-sided operational rules (yes, more)

Trial abuse: one trial per person/payment instrument/device fingerprint as we detect it. We may claw back trial access.

Discount codes: we may invalidate codes, limit stacking, or reprice if we suspect abuse.

League / prizes / certificates: promotional, optional, and revocable. Prize rules can change. Tax is your problem.

Voice notes and calls may be monitored or recorded for quality and dispute defense where lawful.

We may refuse to discuss legal threats except through written channels we specify.

Translations or summaries of these Terms (including coach explanations) have no legal effect; the English text on this page controls.

Headings are for convenience only.

You confirm you had a reasonable opportunity to read this entire document before paying, even if you chose not to.

17. Exhaustive acknowledgements you make by paying

You acknowledge that you read Section 2 on refunds and guarantees.

You acknowledge that outside pages do not create money-back rights.

You acknowledge that coaches cannot bind LURVOX to refunds.

You acknowledge that check-in adherence and daily tracker completion are tracked by our systems and our timestamps control.

You acknowledge that any discretionary results courtesy requires answering every due check-in on time and filling all trackers to at least 90% on at least 90% of days, and that even then a refund is not guaranteed.

You acknowledge that protein, calories, and training prescriptions are coaching judgments, not medical prescriptions.

You acknowledge that we may prioritize operational efficiency over your preferred communication style.

You acknowledge that “personal plan in 24–48 hours” is an operational target, not a contractual SLA, unless we later issue a discretionary courtesy under Section 2.

You acknowledge that after the early upgrade window, extra upgrade fees may apply.

You acknowledge that we can terminate access for breach without refund.

You acknowledge that these Terms are intentionally protective of LURVOX.

18. Contact for notices

Legal and refund-review notices must be sent through the in-app support channel or the official support email published in the Service. Social DMs, Instagram comments, and random WhatsApp numbers do not count as formal notice unless we say they do.

19. Marketing silence rule

Homepage cards, compare tables, floating buttons, plan finder results, consultation forms, and checkout badges must not be read as creating money-back, results, or delivery guarantees. Those topics live only in these Terms.

If an outside page still shows old guarantee language due to caching, CDN delay, theme drafts, or third-party mirrors, that language is void as against LURVOX and these Terms control.

20. Evidence and burden

For any courtesy request, you bear the burden of proof. Our logs, timestamps, coach notes, and payment records are presumed accurate unless you prove clear error with contemporaneous evidence we accept.

We may discard incomplete tickets. Re-opening a denied request does not restart any timeline.

21. Taxes and currency

Prices may be shown inclusive or exclusive of taxes as displayed at checkout. Currency conversion, bank FX fees, and GST treatment are as applied by processors and law. You are responsible for any personal tax consequences of prizes or reimbursements.

22. Force majeure and staffing

War, pandemic, outages, payment-processor downtime, AI-vendor downtime, coach illness, strikes, floods, or “we are short-staffed” events excuse delays. No refund arises automatically from delay during such periods.

23. Assignment

You may not assign your plan. We may assign or novate these Terms and your account to an affiliate or successor without your consent.

24. Relationship of parties

Nothing creates employment, partnership, or joint venture between you and LURVOX or between you and a coach. Coaches act under LURVOX systems and policies.

25. Export of data

We may provide data exports when convenient. We are not obligated to provide continuous downloadable archives of chats, photos, or plans after access ends, except where law requires.

26. Beta features

Features labeled beta, test, experimental, or draft may break, disappear, or corrupt data. Use is at your risk; no refund for beta dissatisfaction.

27. Security

We use reasonable commercial security, not perfect security. Credential stuffing, SIM-swap, or email compromise of your accounts is your risk unless caused by our proven gross negligence where such liability cannot be excluded.

28. Public statements

If you publish false statements of fact about LURVOX, we may respond publicly with records, seek retraction, and pursue remedies. Honest opinions are fine; fabricated “guarantees” attributed to us are not.

29. Multiple purchases

Buying overlapping plans does not stack duplicate coach time unless we say so. We may migrate you to the highest plan and treat earlier fees as partly consumed.

30. Offline / enrollment codes

Redemption and enrollment codes are single-use unless stated otherwise, may expire, and may be voided for fraud. Code access does not expand refund rights.

31. AI and automation disclosure

Draft plans, draft messages, summaries, and recommendations may be prepared with AI assistance and then edited by humans or shipped with light review. You consent to that workflow. AI error is not automatic refund grounds.

32. Photos and body image

Progress photos are required for coaching quality as we define it. Refusal may pause coaching without refund. We are not responsible for emotional distress from body-image topics inherent to fitness coaching.

33. Dietary preference conflicts

If your stated preferences conflict (e.g., high protein with extreme restrictions), we may prioritize safety, budget, or adherence over your preferred macro split. Disagreement is not breach.

34. Missed check-ins and thin tracker logs

Missed or late check-ins, or days where required trackers are below 90% fill, reduce coaching quality and disqualify discretionary results courtesies under Section 2. We do not owe catch-up calls, backfilled logs, or forgiveness for forgotten days.

35. Holiday and night coverage

There is no 24/7 human coverage entitlement. Festival periods, Sundays, and nights may be unstaffed.

36. Device and OS support

We support browsers and devices we choose. Old phones, blocked cookies, or aggressive ad-blockers causing checkout failure are not our refund event if payment still captured or if failure is on your side.

37. Survival

Sections on IP, disclaimers, liability limits, indemnity, dispute process, and refund discretion survive termination of access.

38. Construction

“Including” means “including without limitation.” “May” means permission, not obligation. “Sole discretion” means we can decide differently for different customers.

39. No third-party beneficiaries

Except for indemnified LURVOX people, no third party may enforce these Terms.

40. Language and accessibility

We may provide Hindi or other language help conversationally. Binding terms remain this English page.

41. Recordings of calls

Consultation and coaching calls may be noted or recorded for training and disputes where allowed. Continued participation is consent where consent is required and obtained through use.

42. Prohibited jurisdictions

We may geo-block or refuse service where payments, health-coaching rules, or sanctions make service impractical. Prepaid amounts may be handled as we decide within law.

43. Entire refund philosophy (restated so it cannot be missed)

Again: there is no externally advertised money-back guarantee on cards or landing pages that creates rights. Any refund is either (1) legally mandatory and non-excludable, or (2) a discretionary courtesy under Section 2 that requires every due check-in answered on time plus all trackers filled to at least 90% on at least 90% of days — and still may be denied. If you need certainty of refunds, do not purchase.

44. Customer support tone

Support may be brief, templated, or firm. Tone preferences do not create claims.

45. Final acceptance

By checking the checkout box, paying, or continuing to use the Service, you accept these Terms in full, including the long parts you scrolled past.